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Learn how to get help, provide feedback, and join the beta program.

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Getting help

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Documentation

Start with the documentation for answers to common questions:

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Technical support

For technical issues and questions: Chainstack Support Center https://support.chainstack.com/hc/en-us When contacting support, please include: 
./cpctl status > diagnostic.txt
kubectl get events -n control-panel >> diagnostic.txt
timestamp=\$(date +%s)
touch debug-\$timestamp.txt
debug=debug-\$timestamp.txt
for pod in \$(kubectl get pods -n control-panel -o name); do
  echo "=== \$pod ===" >> \$debug
  kubectl logs \$pod -n control-panel --since=1h 2>/dev/null >> \$debug
done
  1. Description of the issue
    • What you were trying to do
    • What happened
    • What you expected to happen
    • Steps to reproduce

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Community resources

Additional resources for blockchain node operators:

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Providing feedback

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Feature requests

Have an idea for a new feature? We want to hear it! Submit: Chainstack Feedback When submitting feature requests, please include:
  • Description of the feature
  • Your use case / why it’s valuable
  • Any specific requirements or constraints

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General feedback

We welcome all feedback — positive or constructive: Submit: Chainstack Feedback

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Join the beta

Chainstack Self-Hosted is currently in beta, and we’re actively looking for participants.

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What beta participants receive

  • Early access to new features and releases
  • Direct communication with the product team
  • Influence on the roadmap based on your feedback
  • Priority support during the beta period

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How to join

Fill out the beta signup form:

Join the Chainstack Self-Hosted Beta

Get early access to new features and direct communication with the product team.

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Beta expectations

As a beta participant, we ask that you:
  • Test new features in non-production environments
  • Provide feedback on your experience
  • Report any bugs or issues you encounter
  • Respond to occasional surveys or questions

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Beta timeline

The beta program will continue through 2026 as we work toward general availability. Participants will be notified in advance of any changes to the program or pricing.

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Contact summary

PurposeContact
Technical supportsupport.chainstack.com
Feature requestsChainstack Feedback
Beta signupSignup form
Last modified on January 28, 2026