Learn how to get help and provide feedback on Chainstack Self-Hosted.
Getting help
Documentation
Start with the documentation for answers to common questions:
Technical support
For technical issues and questions:
Chainstack Support Center
https://support.chainstack.com/hc/en-us
When contacting support, please include:
./cpctl status > diagnostic.txt
kubectl get events -n control-panel >> diagnostic.txt
kubectl get events -n control-panel-deployments >> diagnostic.txt
timestamp=\$(date +%s)
touch debug-\$timestamp.txt
debug=debug-\$timestamp.txt
for pod in \$(kubectl get pods -n control-panel -o name); do
echo "=== \$pod ===" >> \$debug
kubectl logs \$pod -n control-panel --since=1h 2>/dev/null >> \$debug
done
for pod in \$(kubectl get pods -n control-panel-deployments -o name); do
echo "=== \$pod ===" >> \$debug
kubectl logs \$pod -n control-panel-deployments --since=1h 2>/dev/null >> \$debug
done
- Description of the issue
- What you were trying to do
- What happened
- What you expected to happen
- Steps to reproduce
Additional resources for blockchain node operators:
Providing feedback
Feature requests
Have an idea for a new feature? We want to hear it!
Submit: Chainstack Feedback
When submitting feature requests, please include:
- Description of the feature
- Your use case / why it’s valuable
- Any specific requirements or constraints
General feedback
We welcome all feedback — positive or constructive:
Submit: Chainstack Feedback
| Purpose | Contact |
|---|
| Technical support | support.chainstack.com |
| Feature requests | Chainstack Feedback |
Last modified on April 20, 2026
